Privacy Policy

This Privacy Policy describes how Automated Knife Life, operated by EdgeDMS ("we," "our," or "us"), collects, uses, shares, and protects information about you when you:

• •Visit our website at https://automatedknifelife.com
• •Subscribe to any of our software plans or services
• •Communicate with us by phone, email, SMS, or live chat
• •Book a call or appointment through our scheduling system
• •Use any of our tools, platforms, communities, or AI agents
• •Submit a form, survey, or support request

By using our services, you acknowledge that you have read and understood this policy.

If you have questions or concerns about your personal information, you may contact us using any of the methods above.

We collect information in the following categories:

3.1 Information You Provide Directly

When you interact with our website, forms, or services, you may provide:

• •Identity information: First and last name
• •Contact information: Email address, phone number, mailing address
• •Business information: Company name, website URL, business type
• •Account credentials: Username, password (stored securely; we do not store passwords in plain text)
• •Payment information: Credit/debit card details, billing address (collected and processed by Stripe — we do not store full card numbers)
• •Domain and email configuration: Domain names submitted for EdgeMail provisioning
• •Onboarding data: Responses to onboarding forms, "Get To Know You" surveys, disclosure acknowledgments (Starter, Basic, PRO, Premium plan disclosures)
• •Support requests: Content of support tickets, support call details
• •Appointment data: Scheduling preferences, calendar bookings, call notes
• •Consent records: Date/time/method of opt-in for communications

3.2 Information Collected Automatically

When you visit our website or use our tools, we may automatically collect:

• •Device & browser information: IP address, browser type, operating system
• •Usage data: Pages visited, time spent, links clicked, features used
• •Email engagement: Open rates, click rates, bounces, unsubscribes
• •Call & message data: Call logs, SMS delivery receipts, voicemail recordings (where permitted by law and disclosed at the time of recording)
• •Cookies and tracking: Session cookies, analytics identifiers (see Section 8 — Cookies)

3.3 Information From Third Parties

We may receive information about you from:

• •Facebook / Instagram: Lead generation form submissions and Messenger conversation data, when you interact with our Facebook or Instagram ads or pages
• •Google: Calendar sync data, review platform data, advertising signals
• •Referrals: Contact information passed to us by existing subscribers, affiliates, or event partners
• •CRM data migration: Contact records imported from prior systems during your onboarding

4. How We Use Your Information

We use the information we collect for the following purposes:

We will not use your information for purposes materially different from those listed above without providing prior notice and, where required, obtaining your consent.

By providing your mobile phone number and opting in to receive text messages from Automated Knife Life, you agree to receive SMS messages including, but not limited to:

• •Appointment confirmations and reminders
• •Promotional offers and product updates
• •Follow-up messages related to your subscription or inquiry
• •Onboarding and coaching notifications

Consent is not a condition of purchase. Message frequency varies. Standard message and data rates from your mobile carrier may apply.

To opt out of SMS at any time, reply STOP to any text message we send. You may also opt out by contacting us directly. After opting out, you will receive one final confirmation message, and no further SMS will be sent.

We comply with applicable provisions of the Telephone Consumer Protection Act (TCPA) and FCC regulations, including A2P 10DLC registration requirements for commercial messaging.

We send email communications including transactional messages (receipts, account alerts) and marketing content (newsletters, promotions, product announcements).

We comply with the CAN-SPAM Act. All marketing emails include:

• •Clear identification of Automated Knife Life as the sender
• •A valid physical mailing address
• •A clear, functional unsubscribe link

To unsubscribe from marketing emails, click the "Unsubscribe" link at the bottom of any email. Removal is processed promptly. Transactional emails (receipts, security notices) may continue even after unsubscribing from marketing communications, as they are required for service delivery.

7. How We Share Your Information

We do not sell your personal information. We share information only in the following circumstances:

7.1 Service Providers and Technology Partners

We use trusted third-party vendors to operate our business. These partners process your data on our behalf under data processing agreements:

7.2 Legal Requirements

We may disclose your information when required by law, court order, regulatory authority, or to protect the rights, property, or safety of our business, customers, or the public.

7.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or business restructuring, your information may be transferred to the acquiring party, subject to the same privacy protections described in this policy.

7.4 With Your Consent

We may share your information with additional third parties when you explicitly consent to such sharing.

Our website and tools use cookies and similar tracking technologies to enhance your experience, analyze usage, and support marketing efforts.

Types of cookies we use:

• •Essential cookies: Required for the website and tools to function properly. Cannot be disabled without impairing core functionality.
• •Analytics cookies: Help us understand how visitors use our site (page views, session duration, traffic sources).
• •Marketing cookies: Used to deliver relevant advertisements and track campaign performance across platforms including Google and Facebook.

You may manage or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our services.

9. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.

General retention guidelines:

You may request deletion of your data at any time (see Section 11).

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include:

• •Encryption of data in transit (SSL/TLS)
• •Role-based access controls within our CRM and platforms
• •Two-factor authentication for system administrators
• •Vendor security agreements with all third-party processors
• •Regular review of user permissions and access logs

However, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, and you use our services at your own risk. In the event of a data breach that affects your rights, we will notify you as required by applicable law.

11. Your Rights and Choices

Depending on your location and applicable law, you may have the following rights regarding your personal information:

For All Users

• •Right to opt out of SMS: Reply STOP to any text message
• •Right to opt out of email marketing: Click Unsubscribe in any marketing email
• •Right to request your information: Contact us to ask what data we hold about you
• •Right to correction: Request that inaccurate information be corrected
• •Right to deletion: Request that your personal information be deleted, subject to legal obligations that require us to retain certain records

For California Residents (CCPA / CPRA)

Under the California Consumer Privacy Act, California residents have additional rights:

• •Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected, the sources, the business purposes, and the categories of third parties with whom we share it
• •Right to Delete: Request deletion of your personal information, subject to certain exceptions
• •Right to Correct: Request correction of inaccurate personal information
• •Right to Opt-Out of Sale/Sharing: We do not sell personal information. We do share certain data with advertising platforms (Google, Meta) for targeted advertising, which may constitute "sharing" under CPRA. You may opt out by contacting us or using platform-level opt-out tools
• •Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

California residents may submit requests by contacting us at the information provided in Section 2. We will respond within 45 days as required by law.

For Nevada Residents

Nevada law gives residents the right to opt out of the sale of personal information. We do not sell personal information. To submit a request or inquiry, contact us at the information in Section 2.

12. Children's Privacy

Our services are intended for adults aged 18 and older. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected information from a child under 13, we will take steps to delete that information promptly. If you believe we have collected information from a minor, please contact us immediately.

13. Third-Party Links

Our website and communications may contain links to third-party websites or platforms (such as Facebook, Google, YouTube, or external partner sites). We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any information.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technology. When we make material changes, we will:

• •Update the "Last Updated" date at the top of this policy
• •Notify active subscribers by email or in-platform notification where required
• •Post the updated policy at https://automatedknifelife.com/privacy

Your continued use of our services after any update constitutes your acceptance of the revised policy.

For any questions, concerns, or requests related to this Privacy Policy or the handling of your personal information, please contact us:

We aim to respond to all privacy-related inquiries within 5 business days.

This Privacy Policy was last reviewed internally on 9/13/2026.